How much do you charge for shipping?

• We charge $6.00 for all domestic USA shipments on orders up to $39.99 USD. We're pleased to offer free shipping on all orders of $40.00 or more to the domestic United States of America and Armed Forces America/Pacific.
  
  
• Shipments to Alaska, Hawaii, Puerto Rico, and Guam are not eligible for free shipping at this time.
  

What shipping carriers do you use?

• Depending on customer location, order volume, and package size, packages may be shipped via DHL Ground, USPS First Class, USPS Priority Mail, FedEx Expedited Services, or UPS Next Day Air Saver.

What are your standard shipping times?

• Customer orders are shipped out within 24 - 48 hours from receipt. Once dispatched, our average anticipated delivery window for packages is 4 - 9 days. Please note that location, weather, COVID, and other current events may impact carrier shipping times. Updates and notifications on delays are available on each respective carrier website.

How do I locate my tracking number?

• Please refer to your shipping confirmation email sent from contact@goodkittco.com. Be sure to also check your SPAM folder.

Where do you ship to? Do you ship outside of the United States?

• We ship to all states in the continental U.S.A. We do not ship internationally, to Canada, or to European Armed Forces at this time.

What if I need my order expedited?

• For the destinations listed above, expedited shipping is available at checkout for a flat rate fee of $35.00 USD. For expedited shipments, we use FedEx Expedited shipping services.
  
  
• FedEx Expedited shipping services ship to all 48 contiguous states and select locations in Hawaii and Alaska. This service offers next-day delivery between 3:00 p.m. and 4:30 p.m. local time to commercial addresses and variable next-day delivery to residential addresses.

Why is my package marked as delivered on USPS tracking but I have not received it?

• Sometimes shipping carriers mark a package as "delivered" when it leaves its processing center instead of when it is delivered to your doorstep. It may take 24 - 48 hours for the package to be delivered to your door. Please contact us at contact@goodkittyco.com if you have concerns. Alternatively, you can call providers directly at the following contact numbers in order to learn more. Please have your tracking number ready:
  
  USPS at (800) 275-8777
  UPS at (800) 742-5877
  DHL at (800) 225-5345
  FEDEX at (800) 463-3339