Subscription
After I sign up for a subscription, how do I access my account?
Before you can access your subscription through the Customer Portal you need to finish setting up your account. Once you have entered your information and have chosen a password you will receive an email with a link to verify your account. Please click ‘activate your account’ from within that email and you will be brought directly to your Customer Portal.
If you have already set up an account, you can skip the above and simply sign in. Within the Customer Portal, click ‘Manage Subscriptions’ on the right side of the page. From the ‘Home’ tab you can see past orders as well as upcoming shipments.
How can I skip a shipment or change the date of an upcoming shipment?
Navigate to the ‘Upcoming Orders’ tab to skip or change the date of your next shipment.
Can I add items to my subscription shipment?
Yes, subscriptions are fully customizable. You can add as many products as you would like and remove them whenever you want.
Navigate to the ‘Subscriptions’ tab and click ‘Add A Product’. You can add any product as a one-time purchase or a recurring subscription. When adding new products, you will have the option of adding them to your next subscription order, or selecting an entirely new shipment date.
Will I get a reminder before my recurring shipments are shipped?
Three days before your subscription order is set to ship, you will receive an email outlining the details of your order. Be sure to check your junk folder just in case. To avoid missing subscription related information, add us to your email contacts list.
What are the shipping fees associated with the subscription service?
If your subscription order total is under $100, there is a $15 shipping fee associated with the order. All shipments totaling $100 or more receive free shipping.
Can I skip, pause or cancel my subscription?Heading
Yes. You can login anytime and adjust your shipping schedule.
What if I just want to cancel my subscription?
You are welcome to cancel your subscription without incurring cancellation fees after your second shipment has been processed.
When I placed my subscription order, none of the other promotional discounts were applied to my order? Why not?
Subscription orders are discounted by 20% therefore we are unable to add additional discounts to these products.
When am I charged for my subscription?
You will be billed for your first order when you place your order. All subsequent orders are billed at the interval you selected.
How long will my subscription last?
Until you decide you don’t want it anymore! Your subscription renews at the interval you select, but you can skip, pause or switch up your delivery intervals at any time.
I can’t login into my account and I don’t know why?
Sorry to hear you're having trouble logging to your account, we’d be more than happy to help you out. Just shoot us an email at help@goodkittco.com.
I forgot to cancel or skip and my subscription renewed!
No worries! We totally understand. Although we can’t alter orders once they’ve been processed, we can definitely help you out by ensuring all future shipments have been successfully canceled. Send us an email at help@goodkittco.com.
I canceled my subscription, will my account be refunded?
Canceling your subscription affects future orders, not previous orders. All outstanding orders will be shipped as planned.
