orders
the supply myth
Myth: I need to order a full month's supply to see benefits.
Fact: Good Kitty starts working from your very first dose, with protective compounds beginning to support urinary tract health immediately. However, consistent daily use provides optimal results.
Why does peeing feel like the burning of 1000 suns and Satan's daggers slicing through my urinary tract?
Myth: Burning urination always means you have an STI.
Fact: While STIs can cause burning urination, UTIs are the most common cause of that intense burning sensation - caused by bacteria irritating and inflaming the urethral lining.
Can cranberry juice cure my UTI?
Myth: Cranberry juice can cure a UTI.
Fact: Cranberry juice lacks sufficient PACs to treat UTIs effectively. If you already have a UTI, see a doctor immediately - antibiotics are the only effective treatment. UTI Biome Shield is for prevention, delivering PACs equivalent to 7 gallons of cranberry juice.
It depends on where you are. Orders processed in the contiguous United States will take 5-7 business days to arrive. Deliveries to Puerto Rico and Hawaii may take slightly longer. Expedited shipping delivers in 2-3 days. Delivery details will be provided in your confirmation email.
No, currently we only ship to the United States.
We want you to be satisfied with your purchase. We’re here for you, and we mean it. Not satisfied? Please contact Customer Service at contact@goodkittyco.com or call us at 877.421.7162 within 30 days of your order and we’ll process the return. Your happiness is our happiness.
subscriptions
the schedule myth
Myth: Subscription orders can't be modified once placed.
Fact: Your Good Kitty subscription is fully flexible! You can easily pause, skip, or modify your delivery schedule through your account dashboard anytime before your next processing date.
Why does peeing feel like the burning of 1000 suns and Satan's daggers slicing through my urinary tract?
Myth: Burning urination always means you have an STI.
Fact: While STIs can cause burning urination, UTIs are the most common cause of that intense burning sensation - caused by bacteria irritating and inflaming the urethral lining.
Can cranberry juice cure my UTI?
Myth: Cranberry juice can cure a UTI.
Fact: Cranberry juice lacks sufficient PACs to treat UTIs effectively. If you already have a UTI, see a doctor immediately - antibiotics are the only effective treatment. UTI Biome Shield is for prevention, delivering PACs equivalent to 7 gallons of cranberry juice.
What's wrong with me? I keep getting UTIs.
Myth: You can only get a UTI from not drinking enough water.
Fact: While staying hydrated helps flush bacteria, UTIs are caused by bacterial infections, often related to other factors like sex, hygiene, or underlying health conditions.
Before you can access your subscription through the Customer Portal you need to finish setting up your account here.
- Once you have entered your information and have chosen a password you will receive an email with a link to verify your account. Please click ‘activate your account’ from within that email and you will be brought directly to your Customer Portal.
- If you have already set up an account, you can skip the above and simply sign in.
- Within the Customer Portal, click ‘Manage Subscriptions’ on the right side of the page. From the ‘Home’ tab you can see past orders as well as upcoming shipments.
Before you can access your subscription through the Customer Portal you need to finish setting up your account. Once you have entered your information and have chosen a password you will receive an email with a link to verify your account. Please click 'activate your account' from within that email and you will be brought to your Customer Portal.
Navigate to the ‘Upcoming Orders’ tab to skip or change the date of your next shipment.
You will be billed for your first order when you place your order. All subsequent orders are billed at the interval you selected.
the symptoms myth
Myth: I should only order Good Kitty when I feel symptoms starting.
Fact: Good Kitty works best as a preventative regimen. Regular use helps maintain urinary tract health continuously, rather than as an emergency solution.
Why does peeing feel like the burning of 1000 suns and Satan's daggers slicing through my urinary tract?
Myth: Burning urination always means you have an STI.
Fact: While STIs can cause burning urination, UTIs are the most common cause of that intense burning sensation - caused by bacteria irritating and inflaming the urethral lining.
Can cranberry juice cure my UTI?
Myth: Cranberry juice can cure a UTI.
Fact: Cranberry juice lacks sufficient PACs to treat UTIs effectively. If you already have a UTI, see a doctor immediately - antibiotics are the only effective treatment. UTI Biome Shield is for prevention, delivering PACs equivalent to 7 gallons of cranberry juice.
What's wrong with me? I keep getting UTIs.
Myth: You can only get a UTI from not drinking enough water.
Fact: While staying hydrated helps flush bacteria, UTIs are caused by bacterial infections, often related to other factors like sex, hygiene, or underlying health conditions.
Three days before your subscription order is set to ship, you will receive an email outlining the details of your order. Be sure to check your junk folder just in case. To avoid missing subscription related information, add us to your email contacts list.
Yes, subscriptions are fully customizable. You can add as many products as you would like and remove them whenever you want. Navigate to the ‘Subscriptions’ tab and click ‘Add A Product’. You can add any product as a one-time purchase or a recurring subscription.
Yes, you can adjust your subscription at any time.
Until you decide you don’t want it anymore! Your subscription renews at the interval you select, but you can skip, pause or switch up your delivery intervals at any time.
the refill myth
Myth: Refill packages are less potent than the starter kit.
Fact: Our eco-friendly refill packets contain the exact same premium formula as our starter kit. The only difference is the packaging, designed to reduce environmental impact.
Why does peeing feel like the burning of 1000 suns and Satan's daggers slicing through my urinary tract?
Myth: Burning urination always means you have an STI.
Fact: While STIs can cause burning urination, UTIs are the most common cause of that intense burning sensation - caused by bacteria irritating and inflaming the urethral lining.
Can cranberry juice cure my UTI?
Myth: Cranberry juice can cure a UTI.
Fact: Cranberry juice lacks sufficient PACs to treat UTIs effectively. If you already have a UTI, see a doctor immediately - antibiotics are the only effective treatment. UTI Biome Shield is for prevention, delivering PACs equivalent to 7 gallons of cranberry juice.
What's wrong with me? I keep getting UTIs.
Myth: You can only get a UTI from not drinking enough water.
Fact: While staying hydrated helps flush bacteria, UTIs are caused by bacterial infections, often related to other factors like sex, hygiene, or underlying health conditions.
Sorry to hear you're having trouble logging to your account, we’d be more than happy to help you out. Just shoot us an email at contact@goodkittyco.com.
No worries! We totally understand. Although we can’t alter orders once they’ve been processed, we can definitely help you out by ensuring all future shipments have been successfully canceled. Send us an email at contact@goodkittyco.com.
Canceling your subscription affects future orders, not previous orders. All outstanding orders will be shipped as planned.
You can contact us through our contact page! We will be happy to assist you.
sex education the blog
Good Kitty redefines women's intimate wellness through sophisticated design, transforming clinical UTI prevention into a luxury self-care ritual. Cofounded by designer Meghan Carozza, the brand's s...
Learn to distinguish between UTI and overactive bladder symptoms, causes, and treatments. Stop misdiagnosis and find the right solution for your frequent urination.
The Hidden Connection: How Your Vaginal Microbiome Affects Recurring UTIs Your urogenital health (that is, your vaginal health and bladder health) is all related. So, when UTIs keep happening, it c...
