orders
It depends on where you are. Orders processed in the US will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
We want you to be satisfied with your purchase. We’re here for you, and we mean it. Not satisfied? Please contact Customer Service at orders@goodkittyco.com or call us at 877.421.7162 within 30 days of your order and we’ll process the return. Your happiness is our happiness.
subscriptions
Before you can access your subscription through the Customer Portal you need to finish setting up your account here.
Once you have entered your information and have chosen a password you will receive an email with a link to verify your account. Please click ‘activate your account’ from within that email and you will be brought directly to your Customer Portal.
If you have already set up an account, you can skip the above and simply sign in.
Within the Customer Portal, click ‘Manage Subscriptions’ on the right side of the page. From the ‘Home’ tab you can see past orders as well as upcoming shipments.
Before you can access your subscription through the Customer Portal you need to finish setting up your account. Once you have entered your information and have chosen a password you will receive an email with a link to verify your account. Please click 'activate your account' from within that email and you will be brought to your Customer Portal.
Navigate to the ‘Upcoming Orders’ tab to skip or change the date of your next shipment.
Three days before your subscription order is set to ship, you will receive an email outlining the details of your order. Be sure to check your junk folder just in case. To avoid missing subscription related information, add us to your email contacts list.
Yes, subscriptions are fully customizable. You can add as many products as you would like and remove them whenever you want. Navigate to the ‘Subscriptions’ tab and click ‘Add A Product’. You can add any product as a one-time purchase or a recurring subscription.
Yes, you can adjust your subscription at any time.
You will be billed for your first order when you place your order. All subsequent orders are billed at the interval you selected.
Until you decide you don’t want it anymore! Your subscription renews at the interval you select, but you can skip, pause or switch up your delivery intervals at any time.
Sorry to hear you're having trouble logging to your account, we’d be more than happy to help you out. Just shoot us an email at contact@goodkittyco.com.
No worries! We totally understand. Although we can’t alter orders once they’ve been processed, we can definitely help you out by ensuring all future shipments have been successfully canceled. Send us an email at contact@goodkittyco.com.
Canceling your subscription affects future orders, not previous orders. All outstanding orders will be shipped as planned.
You can contact us through our contact page! We will be happy to assist you.
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