UTI Prevention Pills
this works or your money bacK
30 day happiness guarantee
Enjoy our 30-day happiness guarantee on our supplement. If you're not completely satisfied, contact us within 30 days of delivery for a refund of the price of the supplement. Brass canister and pendant are not refundable.
FAQ
Shipping and Returns
How much do you charge for shipping?
We offer a flat rate of $6.99 for all domestic USA shipments. Shipments to Alaska, Hawaii, Puerto Rico, and Guam are not eligible for $6.99 shipping at this time and will incur a $60 flat rate shipping fee.
What shipping carriers do you use?
Packages are shipped via UPS Ground and Expedited shipping.
What are your standard shipping times?
Customer orders are shipped out within 24 to 48 hours from receipt. Once dispatched, our average anticipated delivery window is 3 to 7 days.
Location, weather, and other current events may impact carrier shipping times. Updates and notifications on delays are available on each respective carrier website.
How do I locate my tracking number?
Refer to your shipping confirmation email sent from contact@goodkittyco.com. Be sure to also check your spam folder.
Where do you ship to? Do you ship outside of the United States?
We ship to all states in the continental U.S.A. We do not ship internationally, to Canada, or to Europe at this time.
What if I need my order expedited?
Expedited shipping is available at checkout for a flat rate fee of $20.00 USD. We use UPS Expedited shipping services, which ship to all 48 contiguous states and select locations in Hawaii and Alaska, with 1 to 2 day delivery to commercial and residential addresses.
Why is my package marked as delivered on UPS tracking but I have not received it?
Sometimes shipping carriers mark a package as delivered when it leaves the processing center instead of when it reaches your doorstep. It may take 24 to 48 hours for the package to actually be delivered to your door.
If you have concerns, contact us at contact@goodkittyco.com. You can also call UPS directly at (800) 742-5877. Have your tracking number ready.
How do I initiate a return?
To initiate a valid return, log into your account to start your return. You can also email contact@goodkittyco.com with your order number and reason for return, and await confirmation and return instructions.
Ship items back in their original packaging. Refunds will be processed to your original payment method within 5 to 7 business days after we receive your return.
What is the 30-day happiness guarantee?
Enjoy our 30-day happiness guarantee on our supplement. If you're not completely satisfied, contact us within 30 days of delivery for a refund of the price of the supplement. Brass canister and pendant are not refundable.
What is the 14-day return window for merchandise?
Our non-intimate Kitty Merchandise can be returned or exchanged within 14 days of delivery if in original, unused condition with all packaging intact.
Log into your account to use our self-return option, or contact us for a return shipping label. We'll process your exchange or full refund to your original payment method (minus shipping) once we receive your return.
Which items are non-returnable?
Good Kitty Frilly Panties: Due to the personal nature of our underwear products, we cannot accept returns or exchanges.
Monthly Refills: Monthly refills cannot be returned.
What if I receive a damaged or defective item?
If you receive a damaged or defective product, contact us at contact@goodkittyco.com within 7 days of delivery. Please include your order number, photos of the damaged item, and a brief description of the issue.
Have questions about fit or sizing?
If you have any questions about sizing, materials, or product details before purchasing, contact us at contact@goodkittyco.com.